What we Ask and Expect
1) We ask that you request our services no earlier than 3 months before the proposed event date and no less than 4 weeks before the event date. This must be done using our ticket system in discord.
2) All our staff must be treated with respect at all times, If you have feedback or need to tell us something then open a feedback & support ticket, this type of ticket is in direct contact with the founder, all feedback & support tickets are kept strictly confidential.
3) You must never directly message any member from Synergy or your requests will be declined and your VTC potentially barred from using our services, We aim to answer all requests within 24 hours.
Disclaimer: last-minute updates from TMP can happen from time to time and sadly these can break the saves we make, in that case, we cannot be held responsible for this, should this happen. We will however provide rolling convoy control in these unfortunate circumstances.